Prudential has launched its first fully owned facility in the Indian city Bengaluru. This represents a strategic investment in the Indian market.
According to a media release by Prudential, it aims to base 400 technology, AI and data and operations professionals in India within the next three years. The facility will focus on developing deeper skills and capabilities in data, AI, software development, automated testing and cyber security, which enables Prudential to improve core operations processes to deliver a more digital, data-driven experience for customers and agents.
Prudential Services India will be one of the two global services hubs supporting Prudential’s Asia and Africa operations. As Prudential’s global services facility in India, the hub will focus on accelerating innovation and growth across markets by providing a central source of technology and operations expertise.
Prudential chief technology and operations officer Anette Bronder said, "Our vision is to digitise, simplify, and modernise the core of our business, so we can deliver a best-in-class experience for our customers, agents, and distributors. Prudential Services India will play a crucial role in achieving this vision by enhancing our technology capabilities and operational efficiency.
“With its strong talent and growth potential, India was a natural choice of location for our global services hub. This hub will help to drive digitisation, accelerate innovation, and encourage economies of skill and scale across our 24 markets. I look forward to further expanding our footprint in India as we deliver our Next Prudential strategy.”
Government of Karnataka minister of electronics Priyank Mallikarjun Kharge said “Karnataka’s technology ecosystem continues to grow and thrive, increasing its attractiveness as a location for global capability centres. Prudential’s new hub will generate numerous job opportunities and give employees the opportunity to develop their skills and careers with a globally trusted brand.”
Prudential Services India will support the development of PRUServices, Prudential’s digital customer self-servicing platform, and PRUForce, its digital agency platform, which are being progressively introduced across Asian markets. The team will also help to drive the continued development of a unified data platform and robust security operations.