Closing the gaps in customer centricity
Source: Asia Insurance Review | Apr 2018
Asia InsurTech
The insurance industry is being disrupted by the same big wave of change and innovation that has rolled through the communication, entertainment, tourism, and retail sectors. Insurers have traditionally focused on strengthening technical product capabilities, but new technology-led players are accelerating the pace of change the industry faces. Mr Axel Roesner of Generali explores.
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