QBE APAC has two new arrangements, one with Sure Insurance and the other with its newly launched broker channel brand, Castle Insurance.
Under these new arrangements, from 1 October 2025, QBE will no longer offer domestic householders’ insurance directly through its broker channel.
Instead, brokers will be able to place householders’ business through Sure Insurance, which will cover regional Queensland and Norfolk Island; or Castle Insurance, which will cover the rest of Australia, including South-East Queensland. All new business will be subject to review based on the agency’s underwriting guidelines.
“By transitioning our broker-distributed householders’ portfolio to this specialist underwriting agency, we are ensuring brokers and customers continue to receive high-quality service and tailored solutions, while we focus on areas where we can grow with scale and relevance,” QBE general manager, distribution Lorelle Hillman said.
QBE will be the 100% underwriter of the Castle Insurance portfolio and a 20% underwriter of Sure Insurances’ regional Queensland and Norfolk Island portfolio.
The company also noted that this structure also ensures continuity of underwriting strength while leveraging the operational agility and focus of the managed underwriting agency model.