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Prathap Reddy
Very well written - bots will be the primary interaction channel of the future and holds a lot of promise against current and traditional formats. The challenge is to make the interaction design more intuitive, demystify the tech / engineering side to bring it into more acceptance of the masses by displaying value, and increase utilization for business cases. The 24x7 self service and intelligent nature of the format is already being used for customer service, conversational commerce, health tech and education. We have started on the journey at Engati, do visit us to give us feedback on www.engati.com
21 December 2017
“For the last 10 years, rates in the region have been on the decline across various commercial and specialty lines including aviation and energy. Throw into the mix the rising costs of intermediation and compliance, and all these factors have combined to undermine regional P&Ls and are proving to be challenging for non-life insurers. This is the new reality in Asia”
- Mr Marc Breuil, Regional President Asia, Berkshire Hathaway Specialty Insurance