13th Asia Insurance Brokers' Summit

24-25 Apr 2025, Mandarin Oriental, Jakarta, Indonesia

Theme: "Brokers 4.0: Getting Future Ready for the Next Decade"

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Programme

Day 1
Day 2

Day One: 24 April 2025, Thursday

8:00am

Registration & Welcome Coffee

9:00am

Chairperson’s Opening Remarks & Introduction to the Conference Theme

Boyke Lukman, Vice Chairman 1, The Association of Indonesian Insurance and Reinsurance Brokers (APPARINDO)

9:10am

Welcome Address

Yulius Bhayangkara, Chairman, Association of Indonesian Insurance and Reinsurance Brokers (APPARINDO)

9:25am

Distinguished Regulator Keynote Address

Ogi Prastomiyono, Chief Executive of Insurance, Surety, and Pension Fund Supervision, The Financial Services Authority (OJK)

9:40am

Brokers as Risk Architects: Expanding the Role of Brokers in the New Risk Economy

Brokers as risk management consultants and trusted advisors
The impact of alternative risk transfer solutions (ART)

Willy Ignatius, President Director, Howden Indonesia

10:10am

Strengthening the Future of Insurance: The Role of Professional Education and Certification in Indonesia

Advancing industry standards through structured education helps build trust, professionalism, and long-term resilience
How the certification and training programs are equipping brokers with the competencies needed for a more complex and digital insurance environment
A strong foundation in insurance knowledge empowers local talent to drive innovation, improve service quality, and compete regionally

Bambang Suseno, President Director - PT Mitra Harmoni Insurance Broker & Chairman – The Association of Indonesian Qualified Insurance and Reinsurance Brokers (APARI)

10:40am

Interactive Q&A Session

10:55am

Morning Refreshments Break - Hosted by HDI Global SE Singapore

Power Talk / Panel Discussion

11:25am

The Evolving Role of Risk Managers: Strategic Partnerships and Collaboration with Insurance Brokers for a Resilient Future

Bridging the Gap – How risk managers and brokers can collaborate to navigate emerging risks and regulatory challenges.
Beyond Traditional Coverage – Leveraging data, technology, and analytics to craft innovative risk transfer solutions.
Proactive vs. Reactive – The shift from risk mitigation to strategic risk advisory in a rapidly changing business landscape.

Moderator:

Boyke Lukman

Vice Chairman 1, The Association of Indonesian Insurance and Reinsurance Brokers (APPARINDO)

Panellists:

Raden Rachmadi Gustrian

Secretary General, Indonesia Risk Management Professional Association (IRMAPA)

Lucky Hatreztyo

Commissioner, PT Etos Kreatif Indonesia

Troy Steve Kipuw

Division Head- Risk Management, PT MSIG Life Insurance Indonesia Tbk

Power Talk / Panel Discussion

12:10pm

Ecosystem Partnerships: The Broker-Insurer-Reinsurer Synergy

Creating value-driven partnerships between brokers, insurers, and reinsurers
Co-developing innovative insurance solutions to address emerging risks
How brokers can enhance negotiation power with insurers for better client outcomes

Moderator:

Erickson Mangunsong

Senior Vice President, PT Marsh Reinsurance Brokers

Panellists:

Budi Herawan

Chairman, General Insurance Association of Indonesia (AAUI)

Francis Savari

Chief Executive Officer, UIB Asia Reinsurance Brokers

Cristiano Pizzocheri

Head of Market Management – ASEAN, South Asia and Middle East, HDI Global SE Singapore

12:55pm

Interactive Q&A Session

1:05pm

Networking Lunch

2:30pm

Value Creation Role of Intermediaries in An Increasingly Sophisticated Marketplace

Francis Savari, Chief Executive Officer, UIB Asia Reinsurance Brokers

3:00pm

Managing Emerging Risks: Climate Change, Cyber Threats, Political Risks & Supply Chain Disruptions

Cyber insurance: The evolving threat landscape and broker strategies
The impact of climate-related risks on insurance availability and pricing
Managing business interruption risks in global supply chains

Ir. R. Ricky S. Natapradja, President Director, J.B. Boda Viva Indonesia Reinsurance Brokers

Closing Keynote

3:30pm

Redefining Resilience: Brokers’ Role in a Volatile World

Strategies for advising clients amid economic slowdowns and geopolitical tensions
Managing risks related to climate change and natural disasters
How brokers can help businesses build continuity plans and financial resilience

Boyke Lukman, Vice Chairman 1, The Association of Indonesian Insurance and Reinsurance Brokers (APPARINDO)

4:00pm

Interactive Q&A Session

4:15pm

Chairperson’s Closing Remarks and Networking Tea

5:00pm

End of Day One

Note: Programme is subject to change.

Day One: 25 April 2025, Friday

8:00am

Registration & Welcome Coffee

9:00am

Chairperson’s Opening Remarks & Introduction to the Conference Theme

Ir. R. Ricky S. Natapradja, President Director, J.B. Boda Viva Indonesia Reinsurance Brokers

9:10am

Digital Engagement Strategies: Enhancing Customer Experience Through Automation

Leverage AI-powered chatbots and self-service portals to deliver real-time customer support.
Use data-driven automation to personalise client interactions and streamline the policy onboarding journey.
Integrate omni-channel communication tools to ensure consistent, seamless engagement across digital touchpoints.

Aditya Budi, Chief Executive Officer, Premiro & Head - Statistics, Research & IT Department, APPARINDO

9:40am

Creative Client Engagement: Touchpoints That Transform Relationships

Personalization techniques that demonstrate deep client understanding
Timing strategies that maximize emotional impact and reciprocity
Budget-friendly yet high-impact recognition systems
Technology tools that help track preferences and automate thoughtfulness

Akshay Sardana, Vice President of Strategy & International Development, Continental Financial Services, UAE

10:10am

The Future of Broking: Tech-Driven, Data-Led, and Client-Focused

The use of AI and machine learning for risk assessment and underwriting
How brokers can leverage data analytics for personalized client engagement
The evolving role of chatbots and robo-advisors in customer service

Harindra Perera, Managing Director, P & A Insurance Brokers, Sri Lanka

10:40am

Mergers & Acquisitions in Broking: What’s Next for Consolidation in Asia?

The growing trend of M&A in the brokerage sector and its impact on competition
Challenges in post-merger integration: Culture, technology, and client retention
How smaller brokers can stay competitive amid increasing consolidation

Julian Coates, Chief Broking Officer, Price Forbes Broking (Asia) Pte. Ltd

11:10am

Interactive Q&A Session

11:30am

Networking Lunch

Power Talk / Panel Discussion

1:30pm

Winning the Talent War: Attracting, Retaining, and Developing Future Leaders in Insurance

Upskilling the workforce in digital tools, analytics, and new risk areas
The changing demographics of the insurance workforce: Attracting younger talent
Retention strategies: Career development, mentorship, and culture-building

Moderator:

Ir. R. Ricky S. Natapradja

President Director, J.B. Boda Viva Indonesia Reinsurance Brokers

Panellists:

Budi Maharesi

Past President, The Association of Indonesian Insurance Adjusters

Vinia Lestianti Erwin

Chief Executive Officer (CEO), Sunday Indonesia

M. Jusuf Adi Sofyadi

President Director, PT Energi Mandiri International

2:15pm

Shaping Future Business Initiatives & Strategic Growth – How leading brokers and insurers are evolving their business models to drive innovation, efficiency, and profitability

Erickson Mangunsong, Senior Vice President, PT Marsh Reinsurance Brokers

Closing Keynote

2:45pm

Building a Stronger Brand in a Digital-First World

Leverage digital ecosystems and data insights to create a personal and purpose-driven brand experience
Build trust and loyalty by delivering consistent, transparent, and values-led messaging across all digital touchpoints
Empower team members as brand ambassadors by equipping them with digital tools and narratives that reflect the company’s vision and customer promise

Niharika Yadav, President Director & CEO, PT AXA Financial Indonesia

3:15pm