The year 2022 was a milestone
The year 2022 has been one of transformation for the Indian insurance industry. Asia Insurance Review spoke with some of industry captains about how the sector fared in 2022.
By Anoop Khanna
The Indian insurance industry is currently in a significant postpandemic growth phase, supported by growing awareness, increasing demand and a supportive regulatory environment.
Significant government initiatives
ICICI Lombard General Insurance managing director and CEO Bhargav Das Gupta said, “2022 has been a year marked with milestone regulatory changes and significant government initiatives, which have presented the insurance industry with robust opportunities, policy support, various strategic partnerships and increased access to strategic investments.”
He said, “Recent announcements by the Insurance Regulatory and Development Authority of India (IRDAI) will ensure giant strides in capital flows into the industry, along with ease in product innovations and enhanced distribution footprint. Since the general insurance industry’s focus was on digital enablement in 2022, India has become the second largest InsurTech market in the APAC region.”
Supportive regulator
ICICI Prudential Life Insurance chief financial officer Satyan Jambunathan said, “The recent reforms announced by IRDAI will bolster the ease of doing business, foster innovation and aid in increasing insurance penetration in the country.
“Some major regulatory changes, such as increasing the distribution tie-up limits, the move to raise capital from alternate sources, allowing private equity funds to invest directly into insurance companies and easing the solvency ratio for products, will drive long-term sustainable and orderly growth of the industry.”
He said during the year the number of admirable announcements by the IRDAI will further drive insurance penetration, enhance customer centricity and leverage the growing digitalisation of the industry.
The regulator has urged insurance companies to open e-insurance accounts for their customers which would act as the first step towards dematerialisation of insurance policies.
Health and motor catalysed growth
Reliance General Insurance MD and CEO Rakesh Jain said, “Calendar year 2022 has been a good year for the Indian non-life insurance industry. In the past 11 months we grew by over 15%. This growth was in the non-life industry was primarily due to health, motor and crop insurance businesses.
“Implementing new-age tools and technological amalgamation have also contributed a great deal towards this growth,” Mr Jain said.
Surge in awareness
Ageas Federal Life Insurance managing director and CEO Vighnesh Shahane said, “For the life insurance sector, while the pandemic years were tough due to a massive surge in claims, there was a positive side too, there was a significant increase in awareness about the importance of life insurance as a financial protection instrument from life’s uncertainties.”
Mr Shahane said, “However, with India having one of the lowest insurance penetration rates among developing countries along with a huge protection gap, there is much more that needs to be done in terms of awareness creation and increasing insurance penetration. Another positive to emerge out of the pandemic was an acceleration of the digitalisation of the insurance industry. We have been able to achieve ‘end-to-end digital’ experience to a very great extent for the insurance customer.”
Shriram General Insurance managing director and CEO Anil Kumar Aggarwal told Indo-Asian News Agency that 2022 has been one of the best years for the Indian insurance industry, especially for the general insurance.
Leveraging technology
He said the industry was in a tremendous growth phase due to growing income levels, increasing awareness about insurance as a means of financial risk transfer and the technological developments in the industry.
Mr Jambunathan said, “Technology has been pivotal in taking the life insurance sector to the next level of growth by empowering insurers to reach more individuals and deliver superior customer service across the policy life cycle.”
Mr Aggarwal said, “The one-stop insurance solution Bima Sugam platform soon to be launched by IRDAI will provide unbiased comparisons to customers and will likely change insurance buying patterns. It will be a game-changer for the end user and companies will also get an Mr Satyan advantage.”