Magazine

Read the latest edition of AIR and MEIR as an Interactive e-book

Oct 2019

Technology


Insurers tap outside-in innovation to engage customers

Being customer-centric, not policy-centric, is the future of insurance. This consumerisation is driving disruptive change in the industry.
 


Do chatbots really work for insurance?

In recent years, chatbots have graduated from being vanity projects in many insurers’ corporate innovation labs to real-world use ranging from customer service and consumer marketing to agent recruitment and frontline engagement.
 

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Why AI is the future of the insurance industry

Insurance companies rely heavily on vast amounts of data, although the methods by which they analyse this data are looking more and more archaic every year.
 

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Decoding problems for the insurance community

B3i has undergone a metamorphosis to emerge as a software services firm serving the global insurance community and helping to tackle major inefficiencies.
 

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