Aon has appointed to its reinsurance solutions' client services function Ms Ann Field as global head of client experience, Mr David Griffiths as global head of claims strategy and innovation and Mr Steve Clark as global head of claims and client services advocacy for reinsurance solutions.
In her new role, Ms Field will work closely with product and client segment leaders to improve advocacy, enhance client satisfaction and drive business growth. She will also work with Aon leaders across technology, business services, and client advocacy to continue to improve delivery of the client services operating model.
Mr Griffiths will expand his role as global head of claims strategy and innovation to further enhance the firm’s claims proposition and assist with broader claims-related initiatives.
In his new role, Mr Clark will be responsible for Aon’s global advocacy proposition, ensuring that clients receive support and expertise in managing their claims. He will also provide leadership and strategic vision to drive transformational change across geographies and solution lines, deliver business results and ensure Aon maintains its position at the forefront of the reinsurance industry.