QBE has appointed Ms Florence Chan as Head of Data, Analytics and AI, Asia, effective 13 July 2026; and Mr Patrick Karlowski as COO for its Asia business, effective 29 June 2026.
In her new role, Ms Chan will lead QBE Asia’s data and analytics team, and will work closely with colleagues to define and deliver the organisation’s Data and AI roadmap in the region. She will also drive responsible AI adoption and create measurable business value through insight-enabled decision making.
Ms Chan brings more than 20 years of experience across data, analytics, transformation, financial services and technology, with expertise in regulatory reporting, governance frameworks and AI adoption.
In his new role, Mr Karlowski leads QBE Asia’s strategy, operations and business transformation agenda, with a focus on driving growth, customer value and operational excellence.
He also oversees cross-divisional alignment, and drives collaboration and innovation to unlock new service opportunities.
Mr Karlowski is a seasoned executive with over 20 years of experience in the insurance, financial services and telecommunications sectors, and his career has focussed on strategy, digital innovation and operational excellence across multiple international markets.
He has led large-scale operational units across Asia and Europe, and deployed digital insurance distribution and servicing platforms globally.
Mr Karlowski succeeds Mr Klaas Dijkstra, who has assumed the role of Chief Information Officer, International.