Hong Kong's insurance regulator, the Insurance Authority (IA) will co-produce a new TV drama series with Radio Television Hong Kong.
The four-episode series, adapted from real-life cases, aims to deepen public understanding of the IA’s regulatory, investigative and enforcement work, while promoting educational messages about taking out insurance.
“We are entering the seventh year since the IA took over the regulation of insurance intermediaries,” said IA head of enforcement Maria Tsui.
“During this period, we have focussed on enhancing the conduct and professional standards of the industry through our regulatory and enforcement work to safeguard the interests of policyholders.”
Ms Tsui also said, “The drama series will provide the public with a clearer understanding of our work and increase their knowledge of insurance, empowering them to better protect their rights.”
Said IA acting head of conduct supervision Alan Wu, “The stories in the drama series are based on real-life complaints and investigation cases, covering issues such as failure to explain policy features to customers, inducement of policy replacements, unlicensed selling and misappropriation of premiums.
“The IA places strong emphasis on the industry’s adherence to the principle of ‘treating customers fairly’, and it is vital for intermediaries to act in the best interests of their clients in their dealings.”