Government-controlled state deposit insurer Philippine Deposit Insurance Corporation (PDIC) has issued a new regulation introducing a more robust, transparent and responsive process for depositors whose insurance claims have been rejected.
The PDIC said Regulatory Issuance (RI) 2026-01 sets out the procedures for requesting reconsideration of denied claims, whether rejected in full or in part.
In a statement, it said the new rule gives depositors an avenue to be heard and to present evidence in support of their claims, while making the process more accessible, transparent and time-bound.
Under the rule, approved on 25 February, depositors have 60 calendar days from receipt of a denial notice to file a request for reconsideration.
The request must be formally lodged and supported by relevant documents, including deposit slips, bank statements or other proof of transactions, together with an authorisation allowing the PDIC to verify the records and confirm their authenticity.
Depositors may submit their requests through several channels, including in person, by post, via courier or electronically by email.
Once a complete request for reconsideration has been received, the PDIC said it will act swiftly to provide depositors with clarity and closure.
Decisions will be issued within 60 calendar days, shorter than the previous 120-day period.
While decisions at the PDIC level are final, depositors retain the right to elevate their case to the Court of Appeals within one month after the decision has been handed down.
The new rule will take effect on 30 April 2026.